That’s if you were affected.
I was and to use an oft repeated term, I saw RED.
See being involved in a number of commercial businesses, I’ve had it in the back of my mind that Vodacoms outage last week was in fact something that can be ‘looked at’ using the new consumer protection act. Well I’ve just come across this article and it makes perfect sense to me. As a consumer, one who earns commission, I certainly lost out on that day and finally we may be able to do something about it.
Vodacom may be forced by the National Consumer Commission to refund its customers for losses suffered because of the operator’s network failure on Thursday, which left many clients unable to make and receive calls for most of the day.
If the commission, which administers the Consumer Protection Act (CPA), succeeds in sanctioning Vodacom, it will be the first case under the act.
It could set a precedent compelling other companies to improve service to customers. Section 54 of the act, which gives consumers the right to demand good-quality services, states that if a supplier fails to perform a service, the consumer may require the supplier to remedy any defect in the quality of the service performed or goods supplied, or to refund a reasonable portion of the price paid for the services performed and goods supplied.
Vodacom issued a full-page apology in yesterday’s newspapers, in which its CEO Pieter Uys said the cause of the outage was a multiple failure in the transmission network.
“We are conducting a thorough investigation to understand exactly what caused this failure and why the backup systems did not do their job,” he said.
But the national consumer commissioner, Mamodupi Mohlala, said yesterday an apology was “not good enough. Consumers are entitled to a refund as stated in the CPA. The network operators (including Vodacom) are aware of this clause, section 54(2) in the CPA.”
via iafrica.com | business | businessday | Vodacom faces law suit.